1. Personalised products

Because every product is made to order and personalised specifically for you, we are unable to accept returns or offer refunds for change of mind. Please check all names, dates and personalisation details carefully before submitting your order.

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2. Damaged or faulty items

If your order arrives damaged or with a print error on our part, please contact us within 48 hours of delivery at hello@createmycanvas.co.uk with the following:

• Your order number

• A clear photo of the damage or fault

• A brief description of the issue

We will arrange a free replacement or issue a full refund, whichever you prefer.

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3. Incorrect personalisation

If you notice an error in your personalisation details after placing your order, please contact us immediately at hello@createmycanvas.co.uk. Once an order has gone to print we are unable to make changes, and we cannot offer refunds for errors in personalisation details submitted by the customer.

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4. Bespoke orders

For fully bespoke orders, a digital proof is provided before printing. By approving the proof, you confirm that all details are correct. We are not liable for errors that were present in the approved proof.

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5. Wrong item received

If you receive an item that is different from what you ordered, please contact us within 48 hours of delivery at hello@createmycanvas.co.uk. We will arrange a replacement at no additional cost.

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6. Refunds

Where a refund is agreed, it will be processed to your original payment method within 5–10 working days. We will confirm by email once the refund has been issued.

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7. Contact

For any returns or refunds queries, please get in touch at hello@createmycanvas.co.uk or write to us at Springhead Enterprise Park, Northfleet, Kent DA11 8HJ.